Contact Us
Get in Touch
Have questions about medical travel to China? Whether you need a hospital appointment, a medical travel companion, or simply want to learn more — we're here to help.
How We Can Help
Our local medical support team provides comprehensive services to make your healthcare journey in China seamless and stress-free.
Medical Consultation
Get expert guidance on treatment options, hospital selection, and medical specialties available in China's top-ranked hospitals.
Express Hospital Appointments
We help coordinate priority appointments with top-ranked hospitals and arrange consultations with leading specialists.
Medical Travel Companion
Professional on-the-ground support — from airport pickup to hospital visits, medical interpretation, and daily assistance.
Translation & Interpretation
Professional medical interpreters for your hospital visits, ensuring clear communication with doctors and medical staff.
Airport Pickup & Transport
Comfortable airport transfers and local transportation arrangements, so you can focus entirely on your health.
End-to-End Care Coordination
From initial inquiry to post-treatment follow-up, we coordinate every aspect of your medical travel experience.
Contact Information
Working Hours
Mon-Fri, 9:00-18:00 (CST, UTC+8)
Response Time
Within 24 hours on business days
💡 Tip: To help us assist you faster, include your nationality, medical condition, and preferred travel dates in your email.
Ready to Start Your Medical Journey?
Send us an email with your medical needs, and our team will respond within 24 hours with personalized guidance — including hospital recommendations, treatment options, and cost estimates.
What to include in your email:
How It Works
Getting started is simple. Here's what to expect after you reach out.
Send Your Inquiry
Email us at [email protected] with your medical needs, preferred hospitals, and any questions. Use our email template for faster processing.
Receive Our Response
Within 24 hours, our team will review your inquiry and send you personalized hospital recommendations, cost estimates, and a proposed plan.
Get Full Assistance
Once you're ready, we arrange everything — express hospital appointments, airport pickup, medical companion, and translation support throughout your stay.
Frequently Asked Questions
Common questions about getting in touch with us.
What information should I include in my email?
Please include your name, nationality, medical condition or treatment you're seeking, preferred hospitals (if any), and your tentative travel dates. The more detail you provide, the better we can assist you.
How quickly will I receive a response?
We aim to respond to all inquiries within 24 hours during business days (Mon-Fri, 9:00-18:00 CST). For urgent matters, please indicate so in your email subject line.
Is the initial consultation free?
Yes, your initial email consultation is completely free. We'll provide preliminary guidance on hospitals, treatment options, and estimated costs at no charge. Service fees only apply when you engage our professional companion and coordination services.
Do you provide services in languages other than English?
Yes, our team can assist in English, Chinese (Mandarin), and we have partners who support other languages. Please let us know your preferred language in your inquiry.
Don't Navigate This Alone
Medical travel can be daunting. Let our experienced team guide you every step of the way — from your first inquiry to your safe return home.
ℹ️ Information provided is for reference only. Always consult with your healthcare provider for medical decisions.